Ear Wax Removal Technician – Permanent Role

LOCATION

Cheltenham.

The successful candidate must be willing to travel between Centres and Clinics to provide the company’s ear wax removal service to all existing patients and new patients. They may be required to attend Hearing Shows on behalf of other Centres within the Imperial Hearing group.

WHO ARE WE?

Imperial Hearing Ltd. was formed originally in 1954 and ran as a family company and passed through 3 generations and today is run by Directors, Sam Rossiter and Simon Wendland, since 2006.

The company ethos has always been, and continues to be, entirely independent ensuring every patient seen receives the very best advice for their specific requirements and are not forced into a certain system because of manufacturers agreements. You will never see a sales person at any of our centres, only highly qualified, conscientious individuals that understand how important your hearing is to you.

With branches across the South West, we are continually looking to increase and expand our business whilst offering a first-class service to our customers.

WHAT IS THE ROLE?

We are seeking a person who is experienced in, or passionate to learn and develop their skills about, our Ear Wax Removal service using all methods such as ear irrigation, manual extraction or micro suction to support our growing audiology team based in the West Midlands, South West or on the South Coast. This will ensure that the Company continually strives and achieves successes with offering a first-class patient service.

This role is key to the success of our business and is income generating.

Responsible for ensuring that the required and necessary ear wax removal kit is set up, working correctly and ready for each patient clinic held in their clinic as well as cleared and sterilised as per the required protocol, you will meet and greet patients and assist them with the completion of a H&S questionnaire.

Discussing the H&S questionnaire with the patient, you will select the most appropriate method of ear wax removal, show the patient the inside of their ear using a video otoscope both before and after wax removal, and explain the procedure to them to allay any anxiousness, fears or concerns.

You will decide whether the patient needs to return for a follow up or continuation appointment and book this in with the patient directly or request that a Receptionist/Administrator complete this aspect on the same day as the appointment.

You will inform head office when you require additional materials or resources to complete your role in good time and so as to ensure that clinics are not delayed.

Completing information on the company’s chosen CRM system (Blueprint) you will update the information and payments taken for each payment ensuring that accounts reports are accurate and up to date.

Supporting the Hearing Shows, or local Centre events, you will welcome people to any company event, explain the workings of their ear to them in relation to hearing and ear wax build up and show them the inside of their ear(s) using a video otoscope. If required, you will make an appointment at the patient’s local centre for an ear wax removal appointment and take the required £30.00 deposit using equipment provided to you by the company. (iPad and iZettle).

You will be open to learning and developing the role to encompass hearing screening tests using a laptop or audiometer equipment provided by the company for which training would be provided to your patients to establish whether a full hearing initial consultation is required.

You will be supportive of the company’s marketing team in raising awareness of the ear wax removal service by delivering leaflets, posters or engaging with local businesses and GP Surgeries about the services on offer. Any visits will be pre-agreed with Marketing so as to ensure suitable collateral is available.

Supporting colleagues in other Centres, you will be able to occasionally provide receptionist cover in a Centre if required.

WHAT ARE THE BENEFITS?

Imperial Hearing offer a competitive basic salary and an auto-enrolment pension scheme. 22 days holiday plus bank holidays on a pro-rata basis dependent upon agreed working hours. All equipment to perform the role including a company laptop or PC as required.

Please forward your covering letter & CV to:

la@imperialhearing.com
or alternatively :

Louise Ashdown
General Manager
Imperial Hearing Ltd.
No. 1 Imperial Square
Cheltenham
GL50 1QB

No agencies please.