I knew I was in the hands of people who really cared

‘What a great pleasure it was to visit Imperial Hearing for ear wax removal. I was so impressed with the totally professional service, the exemplary customer service skills and perhaps the most endearing was the wonderful humanity that underpinned all of Sophie and Sara’s behaviours, and communications. I knew I was in the hands of people who really cared.’ Fank Mullane, Swindon, Imperial Wax Solutions customer