Our Team

With a firm background in business development and customer services Simon’s passion for audiology and an ambition ‘to make a difference’ buying into Cheltenham and Tewkesbury hearing centres was a natural progression for him.  Simon has an intimate knowledge of living with a hearing loss and understands fully the challenges faced by those who struggle to come to terms with wearing hearing aids for the first time. His own personal experiences give him a wealth of knowledge on all aspects of ear care and hearing aid solutions

Simon lives in the Forest of Dean with his wife and three children although you can usually find him in our Westbury On Trym, Bristol clinic.

Having worked within the audiology industry for over 20 years, all within the private independent sector, Sam has a wealth of knowledge on all aspects of ear care and hearing solutions including clinical care and Ear Health, Tinnitus management and rehabilitation.  Sam also keeps up to date with the continually expanding technologies, how they are best applied and configured ensuring they are bespoke to every patient.

As one of the 2 Directors of Imperial Hearing, Sam has helped steer the company from strength to strength to now being one of the most respected Independent brands in the industry.  He has been individually recognised and nominated for Audiologist of the year and regularly sits on panels for manufacturers and industry bodies, including over 10 years as a council member and former chairman of leading industry group AIHHP (Association of Independent Hearing Healthcare Professionals).

Sam lives in Cheltenham and runs our Head Office Cheltenham clinic.

Having qualified as a hearing aid audiologist in 2015, Mark spent six years providing hearing care services to patients in both domiciliary and clinical environments. He joined Imperial Hearing in 2021 to work as an audiologist in our Verwood and Poole centres.

Mark has a hearing loss and wears hearing aids himself. This enables him to draw upon his personal experiences to reassure his patients, and to assist them with both the emotional and physical aspects of being a hearing aid user.

Quan started in Audiology back in 2017, having qualified with a Distinction in his Audiology Degree from Aston University.

He has extensive experience of working in both the NHS and the private sector, Quan prefers the private sector where each patient can be given the exemplary aftercare they individually need, having the time to be able to help every patient on each step of their hearing journey to get the most out of the latest hearing aid technology.

Outside of work Quan loves paddle boarding and can be seen on most weekends chasing the sun along the river Avon.

Having qualified with a 2:1 in Social Work BSc from the University of Gloucestershire, Chris decided he wanted a change in career but to remain within a care profession. Chris has been able to take the many skills gained during his Social Work degree, and transfer them to his role in the Audiology sector.

Chris is a fully qualified Audiologist who prides himself on the personal care and attention he gives to patients. Chris is based at our clinics in Cheltenham and Tewkesbury. As well as Audiology, Chris is also trained in all things relating to ear wax removal.

Aaron is registered with the Health Care Professionals Council and is a member of the British Society of Audiologists. Achieving a Distinction on his theory and a Merit on the practical qualifications in 2007 via the Hearing Aid Council, he has over 10 years of experience fitting all makes and models of hearing instruments.

Covering the South West, with Clinics at Nuffield Taunton, Nuffield Exeter and Dulverton, Aaron would also be able to see you in the comfort of your home or the newly opened Taunton centre.  All hearing assessments, fittings and wax removal can be done in your choice of locations with complete customer satisfaction our primary goal.  Please give us a call to book an appointment.

Deborah qualified as a hearing aid audiologist and in the removal of wax. Working out of our Leamington clinic, Deborah can also arrange domiciliary visits for patients who are not able to come in to the centres.

Deborah herself has hearing loss and uses hearing aids. This gives her a unique understanding of how patients are feeling and better able to handle any issues that may be encountered during the adjustment to amplification.

Lynn is a qualified hearing aid audiologist based at our clinic in Kingsbridge and covering the whole of the South Devon area.
Having worked in the private independent sector for many years Lynn is able to dispense hearing instruments from the full range available, tailored to suit each individual. She enjoys keeping up to date with the latest innovations in hearing testing and hearing technology, with a special interest in tinnitus solutions.

After working for a well-known opticians and audiologists, Rosie developed a keen interest in audiology and trained as a hearing care assistant.

After seeing the positive impact ear wax removal has on patients, Rosie continued her development and joined Earwax.co.uk, training as an Ear Wax technician.

Rosie ensures all of our clients are comfortable and informed about their procedure and takes great satisfaction from seeing the instant relief each client has when ear wax is removed.

Penny is a qualified ear wax removal technician following a career of over 30 years in the medical profession.

"As a medical professional it gives me great pleasure to restore a client's hearing and feeling of wellbeing."

Penny is married with two girls and enjoys a love of nature, art and good food

Katherine joined Imperial Hearing/earwax.co.uk in September 2020, boasting an impressive background in optical & hearing care.

Katherine is a fully qualified Microsuction & Irrigation ear wax removal technician.

With a passion for giving patients the best possible hearing, Kath's friendly and caring approach will leave patients feeling comfortable and confident. Katherine is looking forward to developing her career and will be completing her next level HCA qualifications.

Courtney Williams is a qualified Ear Wax Technician, Courtney has over 4 years experience in wax removal and is covering our South Wales wax removal clinics. 

Fully qualified in all aspects of ear wax removal, Courtney is passionate about what she does and is always eager to help. In addition to wax removal, she is also a fully qualified Ear Care Assistant and can give advice on ear care. 

Cerez (pronounced Sherry) has been part of the team at Imperial Hearing in Kingsbridge, for over five years. Cerez works as one of our receptionists and is a qualified ear wax removal technician.

Cerez loves her job, offering a service that improves peoples lives and wellbeing!

“I love to hear the delight from people when I successfully remove debris from their ears and they get their hearing back. It makes my day to see happy faces leave the clinic.”

In her spare time Cerez is a keen paddle boarder and is regularly found on the fabulous Kingsbridge estuary or out and about with her grandchildren and dogs.

Sarah joins earwax.co.uk having spent two years as a Business Development Manager then progressing onto becoming a Hearing Care Assistant with a large provider.

Sarah is now fully qualified in all things related to Ear Wax Removal and will be running clinics in Droitwich, Birmingham, Wolverhampton and Coventry.

Sarah is passionate about always providing a high quality patient experience and enjoys being able to offer help, advice and support to all her patients.

Heather Bridgen is a qualified ear wax removal technician. Following a career spanning 34 years within hospitals and primary care settings, Heather is taking up residency in our Chipping Sodbury clinic.

Fully qualified in all aspects of ear wax removal, Heather is passionate about giving high quality care and personal service treating the whole person not just the problem at hand.

Heather is married with 2 grown up children. To book an appointment with Heather, get in touch with the team at our Chipping Sodbury centre.

Sophie offers a first-class ear wax removal service to patients across a number of Imperial Hearing Clinics including Cheltenham, Tewkesbury, Bristol, Gloucester, Cirencester and Swindon. Fully qualified in all aspects of ear wax removal, Sophie is passionate about providing her patients with the highest quality of care, spending time assessing each case on an individual basis.

A recent testimonial from a patient of Sophie’s

"I felt that I wanted to write to acknowledge the excellent treatment and care I received from Sophie at the Westbury on Trym Centre.

I have suffered with wax build up in my ears on and off all of my life. Consequently, there have been many occasions when I have had wax removed, but I have never previously received the level of care provided by Sophie. She made sure that I was comfortably seated, explained the treatment she was about to apply, asked if I was happy with the proposed treatment, and then during the treatment, she checked at intervals that I was still feeling OK. Her level of care was first class and was the best I have ever received and exceeded my expectations.

Sophie also explained to me that I have narrow ear canals which could be the reason for the recurring problem. That was useful information as I had always wondered why this keeps happening to me. She also made recommendations that I can do at home to help the problem."

Shaun joined the team in 2021 after working for 12 years in complex health care in the community.

Shaun brings a wealth of experience from all aspects of health care to his work in order to provide the highest quality of individualised care to every patient. Shaun offers ear wax removal treatments to patients across a number of sites including, Chard, Poundbury (Dorchester), Wincanton, and Yeovil.

Cheryl works as a Hearing Care Assistant out of our Poundbury Clinic. Cheryl has been in the industry for over 20 years having previously worked as a Senior Practice Manager in Dorchester. She qualified as a HCA in November 2014 enabling her to test a client’s hearing, fit hearing aids, carry out fine tune/adjustments, take impressions and undertake otoscopy.

Cheryl has always maintained that ‘exceptional’ aftercare is crucial and feels one of the most important roles of her job is her involvement with the client and building a personal rapport with them.

In her spare time, Cheryl enjoys cycling and has two cockapoo’s that keep her busy and fit! She also enjoys baking and has a portfolio of speciality cakes and would love to participate in The Great British Bake Off!’